Customer Service

Thank you for visiting the Image Experts webstore. Our hope is that our online store is always at your service and available to you according to your busy schedule. We are always open to your feedback on how to make the shopping experience we provide better for you.

Please email any questions you may have to

We will respond to your email inquiries promptly.

Or visit our retail location at 1623 Eastern Pkwy, Schenectady, NY 12309. Store Hours: M-TH 9-6, F 9-5:30, Saturday 10-1

How to contact us

Check out our Contact Us page for contact details.

How to return a product to us

At Image Experts our goal is your satisfaction. If you are unsatisfied with your purchase, it may be returned for any reason within 30 days of purchase. You can visit our location(s) to exchange or return your item(s) or return by mail.

Understandably, we cannot accept returns of items that are worn, altered, laundered, embroidered, screen printed or damaged by the purchaser. Items should be in original condition and packaging with all tags and labels as shipped. Footwear must be clean and in original condition. Please try on your shoes on a clean, dry surface to avoid discoloration to the white soles.

Shipping and handling costs are not refundable.

To assure proper credit, all returns are subject to inspection upon receipt.

There are two ways to return an item:

1) Bring it to our store(s) with your receipt:
Image Experts
1623 Eastern Pkwy
Schenedctady, NY 12309
Store Hours: M-TH 9-6, F 9-5:30, Saturday 10-1

2) Mail it with your receipt by using the return shipping information provided here. Ship via insured mail or carrier. Return shipping cost and original shipping and handling are not refundable unless item is manufacturer defective when shipped. If you would like to make an exchange, please refer to the sizing charts to assure proper fit and note "exchange" on the return label.

Image Experts
1623 Eastern Pkwy
Schenedctady, NY 12309